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FAQ

  • Total LP

    • Is Total Home Protection™ a home warranty?
      No — and that's the point. Total Home Protection™ is a service and maintenance membership backed directly by TMI, not a home warranty or insurance policy. There's no claims paperwork, no third-party administrator, and no waiting on an out-of-state company to authorize a repair. You call TMI, a licensed local technician diagnoses the problem, and covered repairs are handled under your membership.
    • What's the service fee?
      Covered repairs have a $0 service call fee during normal business hours (Mon–Fri, 8:00 a.m.–4:30 p.m.). For non-covered work during business hours, a $49 service fee applies — and members get 20% off parts and labor, up to $500 per job. After-hours service is a $129 flat fee per dispatch. Holiday service is a $229 flat fee per dispatch, in lieu of the after-hours fee.
    • How fast do members get service?
      Members go first — every time. Your membership includes 48-hour priority scheduling, backed by a 48-hour service initiation guarantee.
    • What are the coverage limits?
      Covered repairs are handled up to $4,000 per item and $12,000 per year. If a covered item can't be fixed, your membership includes a $400 replacement credit toward a new unit. Full limits and exclusions are in the Total Home Protection™ Membership Agreement at tmiservices.net/thp-membership-agreement.
    • What homes qualify?
      The standard membership covers single-family homes up to 4,000 sq ft, including up to two heating and two cooling systems. Have more equipment — a mini-split, a well water pump, a second refrigerator? Optional add-ons cover the extras.
    • Can I cancel?
      Total Home Protection™ is a 12-month membership that auto-renews. Cancellation terms are set out in the Total Home Protection™ Membership Agreement — read the full terms at tmiservices.net/thp-membership-agreement.
    • What's not covered?
      Coverage, limits, exclusions, and eligibility requirements are defined in the Total Home Protection™ Membership Agreement at tmiservices.net/thp-membership-agreement. For work that isn't covered, members still get 20% off parts and labor performed directly by TMI, up to $500 per job.
    • Do add-ons cost extra?
      Yes. Add-ons extend your membership to additional equipment — an additional A/C or furnace, a heat pump upgrade, mini-splits, water filtration, a well water pump, an additional water heater, or an additional refrigerator — from $5 to $22 per month each. Annual pricing is also available, and add-ons may be added anytime.
    • Who shows up when I call?
      A licensed local TMI technician — one of our own, not whichever contractor accepts the job from a national network. TMI has been family-owned in Bettendorf since 1973, and our technicians live and work in the Quad Cities.
    • What areas do you serve?
      TMI serves the Quad Cities and surrounding communities in Iowa and Illinois, including Bettendorf, Davenport, Moline, Rock Island, and East Moline.
    • What areas do you serve?
      TMI serves the Quad Cities and surrounding communities in Iowa and Illinois, including Bettendorf, Davenport, Moline, Rock Island, and East Moline.

  • Energy Efficiency

    • What are the advantages of installing energy-efficient HVAC systems?

      Energy-efficient HVAC systems can reduce your energy bills, enhance indoor comfort, and lower your carbon footprint. There are also potential rebates and incentives available for choosing energy-efficient options.

    • How can I improve the energy efficiency of my current HVAC system?

      To improve the energy efficiency of your existing HVAC system, ensure regular maintenance, upgrade to a programmable thermostat, seal ducts, and ensure proper insulation.

  • Warranties & Guarantees

    • What warranties do you provide on your HVAC services and equipment?

      We offer comprehensive warranties on all parts, materials, equipment, and labor. If a repair fails within the first year, we will fix it at no additional charge. For new installations, we guarantee system performance or we will remove it and refund your investment.

    • What is your satisfaction guarantee?

      We guarantee 100% satisfaction with our HVAC services. f you are not satisfied, we will do what we need to make it right or your money back. Additionally, if our technicians smoke, swear, are not drug-tested, fail to wear shoe covers, or leave without cleaning up, you do not pay for the service.

  • Pricing & Payments

    • What is StraightForward Pricing®?

      StraightForward Pricing® is our transparent pricing model where we provide upfront costs for all HVAC and related services before any work begins. This includes residential and commercial heating and air conditioning repair, maintenance, and installation, plumbing services, water treatment systems, and appliance repair services — all with no hidden fees or surprises, giving you complete peace of mind.

    • Do you offer financing options for HVAC services?

      Yes, we offer flexible financing options to make our HVAC services affordable for everyone. Contact our office for more information on our available financing plans.

    • What payment methods are accepted at Total Maintenance, Inc.?

      We accept various payment methods including cash, checks, and all major credit cards. Additionally, we offer financing options for larger HVAC projects.

  • Maintenance Plans

    • What are the benefits of enrolling in a maintenance plan with Total Maintenance, Inc.?

      Our HVAC maintenance plans offer regular inspections and tune-ups, priority service, and discounts on repairs and replacements. These benefits ensure your system runs smoothly and helps prevent unexpected breakdowns.

    • How can I sign up for an HVAC maintenance plan?

      Signing up for a maintenance plan is simple. Contact our office, and our team will provide all the details and assist you in choosing the best plan for your needs.

  • Service & Repair

    • What should I do if my HVAC system breaks down after hours?

      We offer emergency HVAC services for breakdowns outside of regular business hours. Call our emergency hotline for immediate assistance to get your system up and running again.

    • How often should my HVAC system be serviced?

      To maintain optimal performance and efficiency, we recommend servicing your HVAC system at least once a year. Regular maintenance can extend the lifespan of your system and prevent costly repairs.

    • What are the common causes of HVAC system failures?

      Common causes of HVAC system failures include aging equipment, dirt and inefficient filtration, improper installation, and lack of regular maintenance.

  • About TMI

    • What services does Total Maintenance, Inc. offer?

      Total Maintenance, Inc. provides comprehensive HVAC services including heating and air conditioning repair, maintenance, and replacement. Our expert technicians are equipped to handle all your HVAC needs efficiently.

    • How can I schedule an appointment with Total Maintenance, Inc.?

      Scheduling an appointment with Total Maintenance, Inc. is easy. Call us at (563) 316-6695. You can also book an appointment online by visiting our website at www.tmiservices.net.

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