A mini-split that drains the way it should rarely gets any attention. When something goes wrong, though, homeowners want clear answers and dependable service. Kara recently shared how Brandon from TMI handled a tricky ductless mini-split issue at her home—and why she now calls herself “a customer for life.”
From Slow Drain to Smart Solution
On the first visit, Brandon inspected Kara’s mini-split and traced the problem to a full evaporator condensate pan. Instead of guessing, he followed the water. He used a vacuum outside to clear the clog, then poured water into the pan to confirm it drained. The water moved, but slowly, because the drain line did not pitch correctly.
Rather than leave it at that, Brandon planned a lasting fix. He arranged to install a new condensate pump, which would help move water out even with an imperfect drain line. On the return visit, he installed the pump on the indoor head and tested the system again to confirm normal operation.
Teaching Homeowners What to Watch For
What stood out most to Kara was not just the repair, but the way Brandon shared what he knew. He walked her through specific signs that could point to future issues with the unit, so she could act early instead of waiting for a mess on the floor or water stains on the wall.
In her words: I just had to share feedback regarding Brandon from TMI, who recently visited my home to install an additional part for my mini-split unit.
He was extremely professional, knowledgeable, and friendly throughout the appointment. I particularly appreciated that he took the time to clearly explain specific signs to look out for that would alert me to any potential future problems with the unit.
Brandon's helpful service reflects the high standards I have come to expect from your team. Based on the consistently excellent service I have received from TMI, I am officially a customer for life!
- KT
Service That Reflects Our Values
This kind of visit captures how the team at TMI approaches every call. As our leadership puts it:
"This is exactly the level of service we work to deliver on every call, every day — our customers deserve nothing less. We know homeowners in the Quad Cities have plenty of options. We think the reason TMI is the best one is technicians like Brandon, who fix the problem and then take the time to explain what to watch for, so you're never left guessing."
For Kara’s ductless mini-split, that meant careful troubleshooting, a thoughtful solution, thorough testing, and clear communication from start to finish.
Need reliable ductless mini-split service from a team that explains your options in plain language? Call TMI at (563) 316-6695 today.