Some service calls stand out because of the weather. Others stand out because of the technician. This June, one residential AC tune-up delivered both—and led to a heartfelt review titled, “Wes was amazing.”
The homeowner shared, “Wes was amazing. I felt bad because it was pouring rain, but he handled it smoothly. He was very attentive and answered the millions of questions I had. Would recommend this company to anyone needing service.” – Jenjen MP
A Rainy-Day Tune-Up That Earned a Rave Review
On this visit, Wes from TMI arrived for a scheduled AC tune-up and cleaning while it poured outside. The cooling system still ran, but the temperature drop sat at the lower end of the normal range, and the homeowner noticed it struggled on hotter days.
Wes inspected both the indoor and outdoor parts of the system. He checked the air filter, evaporator coil, capacitors, fan operation, electrical wiring, condenser coil, and overall cooling performance. Even with rain coming down, he moved carefully through each step so the homeowner could understand how the AC performed that day.
Clear Explanations for an Older R-22 System
The home used an older R-22 air conditioner, which often raises questions about repairs, refrigerant, and long-term planning. Wes walked through practical next steps in plain language. He outlined cleaning options to help the system run as well as it reasonably could and explained that, because of the unit’s age and refrigerant type, replacement could make sense as a long-term approach.
Most importantly, he took time to answer every question. That patience and communication turned a rainy visit into a confident decision-making moment for the homeowner.
How This Visit Reflects Our Values
TMI shared this about the visit: “Even with heavy rain during the service call, our priority was to take the time needed to complete a thorough AC tune-up, answer the homeowner’s questions, and give clear recommendations they could feel comfortable with. Wes did exactly what we expect from our team: he checked the system carefully, communicated clearly, and helped point the customer in the right direction.”
Since 1973, TMI has focused on responsive, honest HVAC service that respects your time, your budget, and your comfort. That means 24/7 responsiveness, upfront pricing, and technicians who explain what they see instead of rushing through your questions.
Need HVAC service from a team that listens, explains, and works hard for your comfort? Call TMI at (563) 316-6695 today.