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Don't judge Service Charges Solely by the Time the Technician Spends in Your Home or Business
When our profession service technician arrives at you door, many cost have already been incurred just to get him or her and our truck there, ready and able to complete the job.
Without years of training, it would not be possible for a doctor to make a diagnosis and prescribe a remedy. Consider for a moment that it isn't just his initial training, but an ongoing variety of continuing study, and the expense of maintaining an adequately equipped staff and office.
As a patient, you pay for his knowledge an skill plus a share of his business cost (overhead). Even if he spends only a few minutes, his fee could range from $50.00 to $150.00 depending upon his/her degree of expertise.
This analogy holds true in any service business. The charge for providing service in your home cannot be determined solely by the time it takes the technicians to make repairs.
A qualified service organization's cost begin with the salary of the professional technician. This amount is the same whether the technician is actually making repairs on customer premises, traveling to keep service appointments or participating in training programs to sharpen his/her skills.
The cost of doing business (overhead) must also be added to the technicians salary (see above).
Now comes profit. A 10% net profit on the selling price, although seldom realized, would be ideal. Accordingly, if your service charge is $200.00 and we are efficient enough to earn 10% of the $200.00, we earn $20 taxable dollars. We are sure that you will agree that is not excessive for providing top quality services on your premises.
All things considered, the cost of a service organization for its service technician's time on the job is the same whether he/she works with tools or not.
Thank you very much for the opportunity to serve you!
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